Frequently Asked Questions(FAQs)
It’s never been easier! Simply follow these steps:
Browse through our product pages using the top menu or search field. Click on the styles you want and select the size and quantity from the lists Click “Add To Cart”
Continue through the checkout Select payment option
Sit back, relax, and wait for your perfect pair!
CAN I ALTER MY ORDER ONCE IT HAS BEEN PLACED?
Please note that online purchases are processed daily at 9.00 am Monday to Friday. If you require an alter of your order, please contact WalkORama Customer Service at support@walkorama.com.au as soon as possible, we will endeavor to assist wherever possible.
WHAT HAPPENS AFTER I PLACE MY ORDER?
We will send you a confirmation email, which includes details of your order. Delivery times depend on where you live, so check our shipping info if you have any questions.
HOW WILL MY ONLINE PURCHASE BE SHIPPED AND HOW LONG WILL IT TAKE TO ARRIVE?
We use a variety of delivery companies for all of our Australian online orders to help us deliver the best prices for our customers. In most cases, the parcel will be delivered to the nominated address within 7 business days of receiving notification that the order has been dispatched.
Typically, it takes around 2 - 5 business days, however, it depends on where in Australia you are ordering from and if you opted for standard or express shipping. Kindly note, the below delivery times are estimates only and refer to days in transit, as such, this is how long you can expect the order to take once it has been shipped.
Express Shipping
1-2 business days – Victoria
1-3 business days NSW, ACT, SA & QLD metro and most regional areas*
2-5 business days WA, NT, Tasmania
Standard Shipping
1-3 business days Victoria
2-6 business days NSW, ACT, SA & QLD metro and most regional areas*
3-10 business days WA, NT, Tasmania
Please Note: In some cases, this will take longer if the delivery address is in a remote location or the order has been placed during a Public Holiday period.
WHERE DO YOU SHIP TO?
WalkORama online delivers to Australia, All prices are stated in Australian Dollars $AUD.
HOW DO I KNOW WHICH SIZE TO PURCHASE?
Please check our handy size chart here for assistance in selecting the right size.
We recommend measuring your child’s foot and then referring to our size converter chart to obtain the perfect size.
CAN’T FIND THE SHOE I AM AFTER?
We can try our best to locate the pair you are after. Please contact us here and provide us with as much of the following detail as possible – Style name, color, & size. We will try our best to locate that shoe you’re longing for!
DO YOU PRICE MATCH?
No, WalkORama does not price match and prides itself on listing prices that are fair to the manufacturer and our customer.
HOW DO I CONVERT AN INTERNATIONAL SHOE SIZE TO AN AUSTRALIAN SIZE?
Please use our shoe conversion chart. Can’t find the answer you were looking for? You can contact our customer service team online at support@walkorama.com.au.
HOW DO I APPLY A COUPON CODE?
Please enter your coupon/promo code in the relevant field on the pop-out cart page.
WHY ISN'T MY COUPON CODE WORKING?
If you are having problems entering the coupon code at checkout, try copying and pasting the code as it appears in your browser rather than retyping it.
Failing that, you can send us an email at support@walkorama.com.au and our representative will step you through the process.
If a coupon code discount doesn't apply at the checkout in the total price, then you will be charged the full amount as stated on your order invoice.
There may be several reasons why your coupon code isn’t working. The most common would be that it has expired, or you have not reached the minimum spend. Kindly note, that for any coupon code, minimum spend refers to the product only and excludes shipping costs.
Please check our terms and conditions page for our full list of exclusions and if you’re still unsure, please contact us here.
HOW DO I TRACK MY ORDER?
Once your shoes have been shipped, you will be emailed a special tracking code. WalkORama sends out its products using Australia Post, so head to our website HERE and input your code. If you do not receive a tracking code or are having trouble with it, you can contact our online team at support@walkorama.com.au to have your code re-sent to you.
CAN I TRACK MY ORDER ONCE IT HAS BEEN PLACED?
Yes, your tracking number will be sent to you within the dispatch confirmation email, please use the following Australia Post link to track your
item http://auspost.com.au/track/
WHAT HAPPENS IF MY ITEMS GET LOST IN TRANSIT?
The first thing to do is contact the carrier your order was sent with and quote the tracking number that was sent to you in your shipment confirmation email.
If the carrier cannot locate your items, we will lodge an inquiry on your behalf.
Please contact us if you have any queries regarding your delivery.
WHAT HAPPENS IF AN ITEM IS MISSING FROM MY ORDER?
In the rare case that we have missed an item from your order, please contact us and we will arrange for a replacement delivered straight away.
WHAT HAPPENS IF I RECEIVE AN INCORRECT ITEM?
If you receive an incorrect item on your order, please contact us immediately and we will organize for the correct item to be delivered to you. We will also arrange or reimburse for the return postage of the incorrect item.
CAN I CHANGE OR CANCEL MY ORDERS?
Orders can only be canceled or amended within 15 minutes of being placed. Please email us at support@walkorama.com.au if this is the case. Unfortunately, after this time, we are unable to intercept.
I FORGOT MY PASSWORD!
Don’t worry there’s no need to panic. If you’ve forgotten your password, head to the MYACCOUNT link at the top of the page and click on the ‘Forgot Password?’ link. After that, just enter the email you used for your WalkORama account, and we’ll send you another password. It’s as easy as that!
IS YOUR WEBSITE SECURE?
WalkORama respects the privacy of all its customers. We don't store credit card details on any of our local servers, and any information you input at the checkout is securely encrypted through our payment gateway. If in doubt, you can check the top of the address bar for a little padlock icon. This icon, along with the “https://” prefix at the top of the address bar - means you are browsing a secure webpage.
WHAT ARE MY PAYMENT OPTIONS?
We accept credit cards, PayPal, American Express, VISA, and afterpay.
DO I HAVE TO BECOME A MEMBER TO PLACE AN ORDER?
As much as we’d love to have you register with us online, you can place an order as a guest shopper. But keep in mind that shopping as a guest means
we won’t remember you as a member, and you will miss out on future promotions, competitions, and offers.
HOW DO I SIGN UP FOR YOUR MAILING LIST?
Via this link. (This link directs to the account creation page)
DO YOU TAKE BULK ORDERS?
Absolutely! If you have an item/s you wish to buy in bulk (10 or more pairs), please email us at support@walkorama.com.au and we will be able to assist you. Please have the name, color, and size breakdown, so we can sort your order out promptly.
DO YOU OFFER CLICK-AND-COLLECT?
At this stage, WalkORama does not offer a click and collect. This is something we are working on in the near future. Stay tuned!
CAN I USE A GIFT CARD TO BUY SHOES ONLINE?
Unfortunately, not at this stage.
WHAT IS YOUR RETURN POLICY?
We offer refunds for returns on all full-price items within 1 month of the date of purchase. On sale items, we offer a credit note within 1 week of the date of purchase. Click here for our full policy.
DO THE SAME RETURN RULES APPLY FOR FULL-PRICE AND SALE ITEMS?
No, full-price items are eligible for a refund.
Full-price items purchased on promotion (for example, a 20% off flash sale) remain eligible for a refund.
Sale items refer to products that have been permanently marked down in our sale section.This includes Final Sale Items and Third Party Seller Items. No refund, exchange or gift card will be provided, online or in store, for mark down/Sale items or Third Party Seller Items.
HOW DO I MAKE A RETURN?
Click here and enter your order number and details of your return and we will send you a return authorization within 1 business day.
DO I NEED TO PAY TO SHIP MY RETURN BACK?
Yes, you will need to cover the costs to send your order back to our returns department.
DO I HAVE TO PAY FOR SHIPPING?
We offer free standard shipping on all orders. Express shipping is available at a flat rate of $14.99.
Your products are shipped from our warehouse in Victoria and our standard shipping option delivers in 2-6 business days for most Metro and inner-regional postcodes, excluding WA and NT. In busy trading periods, orders may take longer due to high volumes.
SOMETHING DOESN'T LOOK RIGHT ON THE TRACKING FOR MY ORDER, WHAT DO I DO?
Please get in touch with us by sending us an email at support@walkorama.com.au at your earliest convenience so that we can investigate with Australia Post on your behalf.
Every effort will be made to have your order successfully delivered promptly.
ONLY A PART OF MY ORDER WAS DELIVERED, WHEN I WILL RECEIVE THE REST?
Some orders with multiple items will experience staggered deliveries.
You should be notified of this once your order has shipped, however, if you weren’t and are missing a product, please contact us at support@walkorama.com.au.
HOW CAN I CONTACT CUSTOMER SERVICE?
You may send us an email at support@walkorama.com.au.
