Return & Refunds Policy
WalkORama is confident that you will be happy with your purchase. If for any reason this is not the case,we offer FREE RETURNS for items over $99.00 within 28 days of the order date. WalkORama will not take responsibility for returned items not received if registered post is not used.
We have 4 conditions of return, item(s) must be returned:
- Within 14 days of the order date for change of mind
- Within 28 days of the order date
- Item must be unworn with the original tags still attached, we are unable to accept shoes with dirty marks or damaged soles
- Items must be returned in the original shoe box which must be in the original condition.
Postage is non-refundable
WalkORama reserves the right to refuse the return if these conditions are not adhered to.
HOW CAN I REQUEST A RETURN OR REFUND?
Please contact our online customer support team at Catch Messaging and we will be more than happy to initiate a return for you, just include the following details:
This excludes Final Sale Items and Third Party Seller Items. No refund, exchange or gift card will be provided, online or in store, for mark down/Sale items or Third Party Seller Items.
Order #
Details of the item you wish to return
Our customer support team will get back to you with your return parcel details & return authorization slip.
The shoe box is just as important as the shoes themselves, so please do not alter or damage in anyway – e.g. do not attach shipping forms,
tape or mark the box. Doing so can result in your return being invalid. Shoes cannot be returned for change of mind with scratched or dirty soles.
We suggest you try them on for the first time on carpet to ensure they are in perfect condition. WalkORama will not take responsibility for returned
items not received if registered post is not used.
EXCHANGE
Thinking out of the box, we are able to offer exchanges for online purchases over $99.00 through our Returns Centre. Exchange of products are available within 28 days since your order date.
Item must be unworn with the original tags still attached. We are unable to accept shoes with dirty marks or damaged soles. Items must be returned in the original shoe box which must be in the original condition.
Postage is non-refundable.
WalkORama reserves the right to refuse the return if these conditions are not adhered to. For exchange contact Catch Messaging so we can assist you in organizing a return and refund.
Proof of Purchase will be required for all refunds & exchanges and must be refunded to the original payment method. If your item(s) were purchased with PayPal you will be required to show your PayPal proof of purchase.
FAULTY ITEMS
WalkORama takes extreme care in ensuring our goods are of the highest quality. However, if for any reason you find a fault with one of our
products, you will be entitled to the following remedies under the Australian Consumer Law: (1) exchange or refund of items for
major failure or faults or (2) exchange or repair if the goods fail to be of acceptable quality and the failure is not a major failure.
In assessing a claim for faulty goods, the Australian Consumer Law allows us to take into account how much time has passed since you bought
the product, how the product has been used, the length of time for which it is reasonable for the product to be used and the amount of use the
product could reasonably be expected to tolerate before the failure becomes noticeable.
If you believe you have received a faulty item or there has been an error with your shipping, please contact at Catch account .
Naturally, if your product is faulty or incorrect, we will pay for the return delivery of the item.
This excludes Final Sale Items and Third Party Seller Items. No refund, exchange or gift card will be provided, online or in store, for Mark down/Sale items or Third Party Seller Items.
HOW LONG WILL IT TAKE TO RECEIVE A REFUND?
Refunds will automatically be processed back onto the credit card or PayPal account used to make the original purchase once we have received
your items. Please allow up to 7 working days for your refund to be processed. Please keep in mind your financial institute can take an extra
few days to return the funds to your account.
OUTSOLE GUARANTEE
WalkORama has 3 months outsole guarantee (excluding Final Sale Items and Third Party Seller Items) which will cover any manufacturing faults on the outsole of the shoes that arise during the first three calendar months from the date of purchase. General wear and tear will not be covered under the agreed guarantee.
Order #
Details of the item you wish to have assessed with images best depicting the issue
Our customer support team will get back to you as soon as possible. WalkORama will not take responsibility for returned items not received if
registered post is not used.
If the shoes are replaced under the Outsole Guarantee, the new pair's guarantee is valid from the original purchase date. Please note if a replacement is offered, the replacement pair will be the same size as the original purchase.