Return Policy
CHANGE OF MIND RETURNS
1. WalkORama will allow a return where you have changed your mind, provided that the item in question is:
- returned within 14 days of receiving order.
- as new and is not used, worn, or opened and has all original packaging and tags in-tact (including any package seals (if any) being unbroken).
- in a resalable condition; and
- not damaged in any way.
2. We cannot accept change of mind returns on items that come in sealed packages or boxes where seals are damaged or broken.
3. You will be responsible for the cost and risk of returning goods, including the cost of return shipping. If the item is not received by WalkORama, you will not be eligible for a return.
4. You may be provided with a refund only when the returned product is received, and it complies with the requirements outlined above.
5. If the returned item does not meet the conditions of this policy, you will be responsible for the cost of receiving your returned goods back to your nominated address.
6. You are responsible for return postage costs; you can organize your own postage method we strongly recommend using a registered post.
7. WalkORama cannot accept responsibility for items lost in transit.
8: This excludes Final Sale Items and Third Party Seller Items. No refund, exchange or gift card will be provided, online or in store, for change of mind on Sale items or Third Party Seller Items.
The return postage address is:
PO Box 37, Mickleham, Victoria, 3064, Australia
INCORRECT OR FAULTY GOODS
Our quality control teams do inspect all deliveries to ensure the products you receive meet our exact quality standards. However, if you do receive a faulty, damaged, or incorrect product, please contact us to arrange a return delivery and a refund or exchange. The return must be received by WalkORama within 30 days.
